FREQUENTLY ASKED QUESTIONS
How do I book?
To book our services, simply fill out our contact form. We'll send you a quote, and if you decide to proceed, we'll email you our booking form and non-returnable booking fee documentation. Once you've filled them out and returned them, we'll confirm your booking.
What equipment do you use?
We use only the most professional and reliable equipment on the market, ensuring reliability with tried and tested gear.
Do you have lights?
Our lighting may vary with new products on the market, always aiming for brightness, quality, and reliability. We consistently invest in updating our equipment.
Can you use a smoke machine?
We use smoke machines only upon customer request. However, note that due to Health and Safety regulations, many venues (99%) may not permit them due to smoke alarm systems.
*Do you have PAT testing and PLI?
Absolutely. We are fully insured with Public Liability Insurance (PLI), and our equipment undergoes annual Portable Appliance Testing (PAT). We can provide certification copies for your venue upon request.
English not the first language for some family members. Can you play their requests?
Certainly! Kindly provide their music requests via USB before the event with instructions. This allows us to prepare and confirm everything works seamlessly for the big day.
We have songs we don't want played. What should we do?
Email us a list of songs you'd like to exclude, ensuring your event avoids triggering any unwanted memories for you or your guests.
How early should I book your services?
We recommend booking as early as possible to secure your date, especially for popular seasons or specific events.
What happens in case of equipment failure during the event?
We have backup equipment on hand to ensure seamless performance. Our experienced team is equipped to handle unforeseen situations.
Can you accommodate last-minute bookings?
While we recommend booking in advance, we understand that plans can change. Contact us, and we'll do our best to accommodate your needs.
Do you require a deposit, and is it refundable?
Yes, we typically require a deposit to secure your booking. Please refer to our terms and conditions for information on refund policies.
Are there additional charges for travel outside the 30-mile radius?
We cover a 30-mile radius from Horsham. If your venue is beyond this range, additional travel charges may apply.
What is your cancellation policy
Understand our cancellation policy, including any potential refunds or fees, by reviewing our terms and conditions.
Feel free to reach out if you have any more questions or need further clarification! Only the best will do for your occasion!
To book our services, simply fill out our contact form. We'll send you a quote, and if you decide to proceed, we'll email you our booking form and non-returnable booking fee documentation. Once you've filled them out and returned them, we'll confirm your booking.
What equipment do you use?
We use only the most professional and reliable equipment on the market, ensuring reliability with tried and tested gear.
Do you have lights?
Our lighting may vary with new products on the market, always aiming for brightness, quality, and reliability. We consistently invest in updating our equipment.
Can you use a smoke machine?
We use smoke machines only upon customer request. However, note that due to Health and Safety regulations, many venues (99%) may not permit them due to smoke alarm systems.
*Do you have PAT testing and PLI?
Absolutely. We are fully insured with Public Liability Insurance (PLI), and our equipment undergoes annual Portable Appliance Testing (PAT). We can provide certification copies for your venue upon request.
English not the first language for some family members. Can you play their requests?
Certainly! Kindly provide their music requests via USB before the event with instructions. This allows us to prepare and confirm everything works seamlessly for the big day.
We have songs we don't want played. What should we do?
Email us a list of songs you'd like to exclude, ensuring your event avoids triggering any unwanted memories for you or your guests.
How early should I book your services?
We recommend booking as early as possible to secure your date, especially for popular seasons or specific events.
What happens in case of equipment failure during the event?
We have backup equipment on hand to ensure seamless performance. Our experienced team is equipped to handle unforeseen situations.
Can you accommodate last-minute bookings?
While we recommend booking in advance, we understand that plans can change. Contact us, and we'll do our best to accommodate your needs.
Do you require a deposit, and is it refundable?
Yes, we typically require a deposit to secure your booking. Please refer to our terms and conditions for information on refund policies.
Are there additional charges for travel outside the 30-mile radius?
We cover a 30-mile radius from Horsham. If your venue is beyond this range, additional travel charges may apply.
What is your cancellation policy
Understand our cancellation policy, including any potential refunds or fees, by reviewing our terms and conditions.
Feel free to reach out if you have any more questions or need further clarification! Only the best will do for your occasion!